Thankyou for your review..
Regarding sending out replacements for personalised items! We do send out replacements, but not until they have had sufficient time to be delivered! (This is Royalmails resend policy as they will not allow anyone to file a missing item for personalised items until 14 working days have passed) Because when they do get delivered, they are of no use to anyone, as they are made to your requirements. This only applies to personalised items we always resend asap for none personalised items.