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Help & FAQs

Below you'll find answers to the questions we get asked the most about.



Can I cancel my order?

We completely get it, we change our minds too! If an order has not been processes, then yes we can alter or cancel it for you.

If your order does not contain custom made items? then you can exchange for a preferred style or return for a refund.

What if I want to speak to someone?

We want to speak to you too! however we only offer support via email. Please Contact us with any questions, concerns, or feedback. We aim to reply to your message within 1 hour. However, please note at busy time this may vary.


What countries do you ship to?

Due to the low value items that we mostly sell. We only ship to the UK, Channel Islands and Northern Ireland.

How long will it take to receive my order?

Shipping normally takes between 1-2 days. Next day delivery is available on all domestic orders (for an additional charge. This is estimated at checkout.)

Returns and Refunds

How do I return a product?

Unfortunately personalised items can not be returned all other Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, they must be unused, and include all the original packaging. Please contact us and we will generate a return merchandise authorization number for you to add to your package before posting to us.

How long will it take to receive my refund?

Refunds are processed within 24 hours from when we receive your returned item(s).

Still looking for answers?

If the answers you're looking for are not in our FAQ, please send us an email by completing the form below.