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Returns and Refunds

Returns and Refunds

Items can be returned for any reason up to 14 days after delivery. We're sorry but we can't accept items for return after the 14 day period expires.

Please make sure to contact us first before returning any items. You will be responsible for postage costs when returning any non-faulty items.

If you return your non personalised items, then only the cost of the items will be refunded and not the initial postage charge, However, we will refund your postage cost if we have made a mistake with the order.

Timescale

All returns will be processed within 48 hour of receipt.

Customised Products

For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, or embossing. You must notify us within 14 days of receipt.

If your item contains personal configuration, inscription, or design on these products, we are not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design because of a mistake by us then you can return your item for an exchange.

All product packaging (such as boxes) must be returned with the item.