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Returns and Refunds

Returns and Refunds

Items can be returned for any reason up to 14 days after delivery (excluding custom made orders, Freestanding Letters and Shapes, Script words and letters). We're sorry but we can't accept items for return after the 14 day period expires.

If they aren’t quite what you were expecting! since you’ve not physically seen the goods until they arrive, you are entitled to a full refund (Minus the initial shipping fee you occurred when ordering your item/s).  All we ask is that they are returned unused in the original packaging and that you get in touch to let us know your planning on returning your order. As soon as we receive the items the payment will be charged back to your card.

Please make sure to contact us first before returning any items as you will be responsible for postage costs when returning any non-faulty items.

If you return your non personalised items, then only the cost of the items will be refunded and not the initial postage charge, However, we will refund your postage cost if we have made a mistake with the order.

Timescale

All returns will be processed within 48 hour of receipt.

Customisable Products

We can not accept returns for Customised Products.

These include Freestanding Shapes, Letters and 3mm Letters - These are all cut to order and to the sizes that you specify when placing your order. They are not an off the shelf item. These are all classed as Custom Orders and are non-returnable.

For items with customisation options, including Words, Letters or any product that have configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, or embossing. You must notify us within 14 days of receipt.

If your item contains personal configuration, inscription, or design on these products, we are not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design because of a mistake by us then you can return your item for an exchange.

All product packaging (such as boxes) must be returned with the item.

Based on 3251 reviews
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3%
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EIIR CIIR Letters and Crown - Wedding Post Box Sign

Excellent

This is perfect for what we required for our wedding. The items arrived very promptly, well packaged and were very reasonable in price. I would most definitely recommend.

They arrived promptly and were S expected . A colour sample pack would be useful

They arrived promptly and were accurately cut . I would have liked a sample pack S the colours are hard to to be certain about from online ordering . They

Excellent

Excellent prices, super fast delivery

Very pleased with purchase

Ordered some large letters for our wall. Very good price and arrived in good time. Well packaged with useful online instructions on how to prep for painting.

Lovely

Very nice boats, will work lovely

Great product, fast delivery

The apple tree cut out is very well crafted, and will make an excellent centrepiece for my project. Will use Laserworks again as I have other projects needing this kind of centrepiece.

S
Custom Order
Shar L.
Quality Blanks and Reliable Service

I asked for a number of custom blanks for my miniature shop. Steve was really accommodating and everything was received quickly. I was very pleased with the quality of my order and the reliable service provided. I will definitely order from LaserWorks UK again. Thank you.

I.O.W SHAPE

Cut to to very high quality

Excellent Customer Service

Quick and easy shipping. Customer service was excellent. Price was very competitive.

Excellent service & delivery can't fault it,
Very pleased with the bases i ordered shall be dealing with this company again . 👍👍👍👍👍👍

J
Custom Order
James T.
Fantastic Work

Carries out bespoke project for us. Whole service from start to finish was excellent.

Mdf crown

Good quality and price . Excellent service ,very quick delivery

Brilliant

These horse cutouts are excellent, just the ticket for race nights. 😀

R
Custom Order
Rosamund H.
Custom order fairy door

So impressed with this custom order service, I contacted them through the website to ask if a specific shape could be made for me to use in my dot art workshops, by the same afternoon 30 of them had been cut and dispatched. They are perfect for what I need and I will definitely be ordering more and using this service again, thank you.

S
Custom Order
Stuart O.
Tiny bespoke laser cut pieces

Couldn’t have been more helpful and accommodating. Did a sample cut to see it worked and my pieces were in the post the same day! Will definitely be using again in my next project

Great products

Customer service excellent. Product come quickly

I love these wooden shapes

Brilliant items and will be perfect embellishments on some special birthday cards I'm creating

Wonderful

This is perfect for use as a tarot shape but also as the Sun shape for Disney’s Tangled/Rapunzel. Excellent quality. Well cut.

Gorgeous

Perfect little rocking horse. Can be used facing either way. Beautifully cut.

Excellent

Great quality, lovely designs, smooth finishes

Wooden rings

Excellent service and good quality product

Nice cut out.

A superior cut of numbers that suited the job I am doing with the right type of styling.

Great item and fast service.

I am so pleased to have found this Company, as my previous supplier has become a little unreliable. The acrylic shapes are perfect and were sent quickly. I will be back for more.

The xmas tree MDF blanks were a very good quality well made and very accurate very pleased with purchase