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Returns and Refunds

Returns and Refunds

Items can be returned for any reason up to 14 days after delivery (excluding custom made orders, Script words and letters). We're sorry but we can't accept items for return after the 14 day period expires.

If they aren’t quite what you were expecting! since you’ve not physically seen the goods until they arrive, you are entitled to a full refund (Minus the initial shipping fee you occurred when ordering your item/s).  All we ask is that they are returned unused in the original packaging and that you get in touch to let us know your planning on returning your order. As soon as we receive the items the payment will be charged back to your card.

Please make sure to contact us first before returning any items as you will be responsible for postage costs when returning any non-faulty items.

If you return your non personalised items, then only the cost of the items will be refunded and not the initial postage charge, However, we will refund your postage cost if we have made a mistake with the order.

Timescale

All returns will be processed within 48 hour of receipt.

Customised Products

For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, or embossing. You must notify us within 14 days of receipt.

If your item contains personal configuration, inscription, or design on these products, we are not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design because of a mistake by us then you can return your item for an exchange.

All product packaging (such as boxes) must be returned with the item.

Based on 202 reviews
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Beautiful bunnies

I am so pleased with these rabbits. Simple but very effective. Love them

Just amazing!

My order arrived so quick and I was kept fully up to date on it being shipped out. The packaging was also perfect at keeping it safe. Amazing amazing amazing

Perfect!

Absolutely perfect for their intended use. Thank you so much!!

Beautiful!

Absolutely beautiful little wooden bunny. I used this to make nursery decor.

Exactly what I wanted

Brilliant fast delivery once order placed, looks really good on crafts, will definitely be ordering from again, thank you

M
Custom Order
Mama L.
Excellent Service!

I asked for a custom order and my design was followed exactly. The results were fantastic and the speed of delivery and the cost was excellent! I highly recommend LaserWorksUK

S
Custom Order
Sally-Ann H.
Excellent Custom items

Super to have this bespoke service avaliable.
Order, pay and receive, simple and effective.

Great!

Absolutely perfect. Arrived quickly & the items better than expected, thank you

Fabulous!

Ordered online and had a call back to double check the order and discuss it. Friendly and so helpful, order arrived within 24 hours of ordering - a very pleasant surprise. So happy with the product.

Train Wheels

I have returned the wheels 🛞. nothing wrong with them.the wrong size..,my fault , still working in ft and inches.will get it right when I reorder.
Regards Bill

30 cm base

Excellent company ultra fast delivery can't falt them.
Will definitely use them again 👍

R
Custom Order
Russell N.
3mm inserts for models

Great communication and response
Fantastic turnaround time
Will use again

Blank hanger handle signs

Excellent value, arrived quickly

Football Shapes

Just what I needed for my son's bedroom. Great design, good quality and arrived quickly

Happy customer

Better quality than expected

Great product

Very nice wood, cut out to a perfect size

Letter Stencils

These where very well made stencils and worked brilliant for my artwork

Great selection of designs

I am completely happy with my blanks, lots of shapes and designs to choose from, super quick delivery and well packaged. I will definitely be ordering again!

Excellent

Excellent product
Excellent price
Excellent service

butterflies

lovely job quickly delivered

One Very Happy Customer..5* All the Way!

I was really delighted to come across LaserWorksUK, as have struggled finding small acrylic letters to replace a House name plaque that had fallen into disrepair. These 3cm Letters were perfect and I look forward to adding them to the plaque. They are sturdy and the perfect size required for the task. I can't help but be impressed by this company and will certainly order from again. 5* all the way!

It’s a work of art.

Absolutely beautifully crafted piece. Value for money and excellent quality material used. Definitely worth the price and buy again.

MDF blanks

Excellent quality and swift delivery as usual.

Cute cut outs

I loved the elephant family . Couldn’t believe how beautifully cut out they were. Very pleased with my purchase