Who we are
Our website address is:
https://laserworksuk.co.uk.1. Introduction
1.1 These Terms and Conditions govern your use of our website.
1.2 By using our website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of them, you must not use our website.
1.3 If you register with our website or make a purchase on our website, we will ask you to expressly agree to these Terms and Conditions.
1.4 You must be at least 18 years of age to use our website; and by using our website or agreeing to these Terms and Conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these Terms and Conditions, you consent to our use of cookies in accordance with the terms of our Privacy and Cookies Policy.
1.2 By using our website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of them, you must not use our website.
1.3 If you register with our website or make a purchase on our website, we will ask you to expressly agree to these Terms and Conditions.
1.4 You must be at least 18 years of age to use our website; and by using our website or agreeing to these Terms and Conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these Terms and Conditions, you consent to our use of cookies in accordance with the terms of our Privacy and Cookies Policy.
2. Copyright Notice
2.1 Copyright (c) 2020 Laserworksuk.
2.2 Subject to the express provisions of these Terms and Conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
2.2 Subject to the express provisions of these Terms and Conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Licence to Use Website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these Terms and Conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these Terms and Conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these Terms and Conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these Terms and Conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these Terms and Conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these Terms and Conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. Acceptable Use
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider, or other automated means;
(f) violate the directives set out in the
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies, or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete, and non-misleading.
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider, or other automated means;
(f) violate the directives set out in the
robots.txt file for our website; or(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies, or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete, and non-misleading.
5. Products & Cancellations
5.1 Your rights under distance selling regulations. If you buy goods under a distance contract, you have the right to cancel your contract within a period of 14 days. We are sorry, but we cannot accept items for return after the 14-day period expires, beginning with the day after the day on which you receive the goods. Goods must be returned to us in their original condition unless they have been notified to us as damaged (by proof of a photograph), but we cannot accept the return of personalised items designed specifically for you. A refund will be given once the goods are received intact and in their original condition, and will include the standard delivery charges; however, we will not refund delivery charges on partial returns. When returning goods, please check with us first on how this will be arranged, as we may pay for a courier to collect them or ask you to return them by post, depending on the size of your order. In all instances where you wish to cancel your order within the 14-day period, please contact us initially to discuss. The refund will be processed within 5 working days after receipt of the returned goods. Please contact us first through the
5.2 All Acrylic Products, Freestanding Shapes, Letters, 3mm Acrylic letters, and any cut-to-order or large volume requests exceeding £30 in value are cut to order and to the sizes that you choose; they are not off-the-shelf items. These are all classed as Custom Orders and are non-refundable and non-returnable.
5.3 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
5.4 Prices stated on our website may be stated incorrectly.
5.5 The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website.
5.6 Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10. (Note: Fixed numbering error from original text 5.5).
5.7 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, due to external factors such as temperature, humidity, and natural shrinkage, all sizes, weights, capacities, dimensions, and measurements indicated on our site have a 5% tolerance. We may also make slight changes to our designs, so the Products may vary slightly between batches.
laserworksuk.co.uk website. If you wish to cancel your order within the cancellation period, we expect all goods to be returned in their original condition for a full refund to be given.5.2 All Acrylic Products, Freestanding Shapes, Letters, 3mm Acrylic letters, and any cut-to-order or large volume requests exceeding £30 in value are cut to order and to the sizes that you choose; they are not off-the-shelf items. These are all classed as Custom Orders and are non-refundable and non-returnable.
5.3 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
5.4 Prices stated on our website may be stated incorrectly.
5.5 The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website.
5.6 Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10. (Note: Fixed numbering error from original text 5.5).
5.7 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, due to external factors such as temperature, humidity, and natural shrinkage, all sizes, weights, capacities, dimensions, and measurements indicated on our site have a 5% tolerance. We may also make slight changes to our designs, so the Products may vary slightly between batches.
6. Registration and Accounts
6.1 To be eligible for an individual account on our website under this Section 6, you must be at least 18 years of age and resident in the United Kingdom.
6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.
6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.
7. User IDs and Passwords
7.1 If you register for an account with our website, we will provide you with / you will be asked to choose a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in our general usage policies. You must keep your password confidential.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in our general usage policies. You must keep your password confidential.
8. Cancellation and Suspension of Account
8.1 We may suspend your account, cancel your account, and/or edit your account details at any time in our sole discretion without notice or explanation.
9. User Content: Your Licence
9.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
10. User Content: Rules
10.1 Your content, and the use of your content by us in accordance with these terms and conditions, must not be unlawful or illegal, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action against any person.
11. Delivery & Third-Party Carriers
11.1 All orders placed on our website are shipped and delivered using independent, third-party courier and postal networks (such as Royal Mail Tracked services). Any delivery timeframes, express shipping targets, or arrival dates provided by us are good-faith estimates supplied by these external carriers.
11.2 Because these third-party carriers operate entirely independently, LaserworksUK has no direct control over their transit routes, handling, sorting, or operational delays (including but not limited to severe weather, industrial action, or peak seasonal backlogs).
11.3 Consequently, LaserworksUK cannot guarantee exact delivery deadlines and, subject to Section 13.1, accepts no liability for any direct or indirect losses, costs, damages, or inconvenience arising from late deliveries caused by a third-party postal service.
11.2 Because these third-party carriers operate entirely independently, LaserworksUK has no direct control over their transit routes, handling, sorting, or operational delays (including but not limited to severe weather, industrial action, or peak seasonal backlogs).
11.3 Consequently, LaserworksUK cannot guarantee exact delivery deadlines and, subject to Section 13.1, accepts no liability for any direct or indirect losses, costs, damages, or inconvenience arising from late deliveries caused by a third-party postal service.
⚠️ Please Note: All shipping times are estimated targets provided by Royal Mail and are not guaranteed.
12. Warranties
12.1 We do not warrant or represent the completeness or accuracy of the information published on our website, that the material on the website is up to date, or that the website or any service on the website will remain available.
13. Limitations and Exclusions of Liability
13.1 Nothing in these terms and conditions will limit or exclude any liability for death or personal injury resulting from negligence, limit or exclude any liability for fraud or fraudulent misrepresentation, or limit any liabilities in any way that is not permitted under applicable law.
13.2 Subject to Section 13.1, LaserworksUK shall not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, including any delivery shortfalls or delays caused by third-party logistics companies.
13.2 Subject to Section 13.1, LaserworksUK shall not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, including any delivery shortfalls or delays caused by third-party logistics companies.
14. Indemnity
14.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses incurred or suffered by us arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.
15. Third-Party Rights
15.1 These Terms and Conditions constitute a contract strictly between LaserworksUK and the Customer. No other person or entity shall have any rights to enforce or rely upon any of these terms. Any rights of third parties to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, or any equivalent local laws, are expressly excluded.
16. Third-Party Websites
16.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
16.2 We have no control over third-party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
16.2 We have no control over third-party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
